BIY Co. Intl 

At BIY Co. Intl, we are committed to delivering premium grooming products and a smooth customer experience. If something isn’t right, we’re here to help.

How to Request a Return

To request a return for a defective item:

• Contact us at info@biycointl.com within 21 days of delivery

• Include your order number and photos of the defect or damage

• Once approved, we will provide instructions for your return or replacement

Returns & Refund Eligibility — (21 Days)

We accept return and refund requests within 21 days of the delivery date for eligible items.

To qualify for a refund, all of the following must be true:

• The item is unused, unopened, and in its original packaging

• The tamper seal is fully intact and unbroken

• The item is in the same condition you received it

• Proof of purchase is provided (order number or receipt)

We do not accept returns for opened, used, or non‑defective grooming products.

Non‑Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened products

• Items with a broken or removed tamper seal

• Used items

• Final‑sale items

• Gift cards

• Products not deemed defective

Damaged or Incorrect Items — (7 Days)

If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will replace the item or issue a refund.

Refund Processing

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Exchanges

We do not offer exchanges at this time. You may return an eligible item and place a new order.

Shipping Costs

Shipping fees are non‑refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Contact Us

For refund or return assistance, email our support team at: info@biycointl.com